Privacy Policy

This Privacy Policy explains how Helios Systems (“we”, “us”, “our”) collects, uses, stores and protects your personal data when you visit our website or subscribe to our newsletter and marketing communications.

1. Who We Are

Helios Systems is an IT company based in Chișinău, Moldova. We are the data controller responsible for your personal data. If you have any questions about this policy, contact us using the details at the bottom of this page.

2. Information We Collect

We only collect data that you provide to us or that is necessary to operate our website. This includes:

• Email address — when you subscribe to our newsletter.
• Contact details — name, phone number and message when you submit a contact form.
• Technical data — IP address, browser type and approximate date/time, collected automatically to prevent spam and abuse.

3. How We Use Your Information

We use your personal data to:

• Send you newsletters, updates, offers and other marketing communications you subscribed to.
• Respond to your enquiries and provide our services.
• Maintain the security of our website and prevent fraud or abuse.
• Comply with our legal obligations.

4. Marketing Communications (Email & SMS)

When you subscribe through our newsletter form, you give us your explicit consent to send you marketing emails (news, offers, articles and product updates).

When you submit our contact form and tick the consent checkbox, you give us your explicit consent to be contacted by email and SMS regarding your enquiry and our related services and offers.

You can withdraw your consent at any time. Every marketing email includes an unsubscribe link, you can reply STOP to our SMS messages, or you can contact us directly. Once you opt out, we stop sending you marketing communications on that channel.

5. Legal Basis for Processing

We process your data based on your consent (for marketing communications), on our legitimate interest in operating and securing our website, and where necessary to comply with the law.

6. Sharing Your Information

We do not sell or rent your personal data. We may share it only with trusted service providers that help us operate our website and send emails (for example, hosting and email-delivery providers), and only to the extent necessary to provide those services. These providers are required to protect your data and may not use it for their own purposes.

7. Data Retention

We keep your subscription data for as long as you remain subscribed. If you unsubscribe, we retain a minimal record only where necessary to honour your request and to demonstrate compliance. Contact-form data is kept only as long as needed to handle your enquiry.

8. Data Security

We apply appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or misuse. However, no method of transmission over the internet is completely secure.

9. Your Rights

You have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data (“right to be forgotten”).
• Withdraw your consent to marketing at any time.
• Object to or restrict certain processing of your data.

To exercise any of these rights, contact us using the details below.

10. Cookies

Our website uses only essential cookies required for it to function correctly and securely. We do not use cookies for advertising profiling.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page with an updated revision date.

12. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

• Helios Systems
• info@hls.md
• +373 69 72 88 43